Since I wrote my thesis on Knowledge Management back in 1999 a lot has happened in terms of technology. However, my experience is that many organizations still struggle with the same basic challenges in terms of identifying, capturing, and sharing knowledge.
I recently gave a lecture on Organizational Learning at Copenhagen Business School. One of my favourite models is Nonaka & Takeuchi’s SECI Model, and during the lecture I had a great discussion with the students around “socialisation” which is the transfer of tacit knowledge in a tacit form.
The discussion made me realise an important point of why social media is increasingly being used in knowledge management: It’s ability to create trust and to transfer tacit knowledge through virtual socialisation.
I’d definitely like to learn more about social media knowledge management case stories…